Digital reports and downloads
ConflictMeter reports are supplied as downloadable digital content. The product page and checkout identify the report, the price, the snapshot date/model context, and the principal contents before purchase.
14-day cancellation right and immediate download
For digital content supplied immediately, we ask you at checkout to expressly consent to supply beginning straight away and to acknowledge that your statutory 14-day cancellation right will be lost once supply of the download begins.
If you have not given that consent and acknowledgement, the normal cancellation rules may continue to apply. We do not rely on a blanket “no refunds” rule where statutory consumer rights apply.
Faulty, inaccessible or misdescribed digital content
Your statutory rights are not affected. If the report file is corrupt, inaccessible, materially different from its description, or we supply the wrong file, contact us through the Contact page with your order number. We will investigate and, where appropriate, provide a replacement file, repair the problem, or issue a refund or other remedy required by law.
Duplicate or incorrect charges
If you believe you have been charged twice or charged an incorrect amount, contact us through the Contact page and include the order number and relevant details. Valid duplicate or incorrect charges will be corrected.
Change of mind after download begins
Where you expressly consented to immediate supply and acknowledged the effect on your cancellation right, the statutory 14-day cancellation right ends once supply of the digital content begins. This does not remove your rights where the digital content is faulty, not as described, or otherwise fails to meet applicable consumer-law requirements.
Report updates
A purchased Country Intelligence Report is tied to the snapshot/model version stated in that report. Later ConflictMeter updates do not automatically entitle the purchaser to a replacement report unless the product description expressly says otherwise.
How refunds are paid
Where a refund is due, it will normally be made to the original payment method, subject to the payment provider’s processing times.
Need help?
Please use the Contact page for refund, access or download issues and include your order number where possible.
This policy does not limit statutory rights under applicable consumer law.